Terms of Service
Last Updated:
Welcome to Haven. These Terms of Service ("Terms") are a binding agreement between you and Haven Verified ("Haven," "we," "us," or "our") and govern your use of the Haven mobile app, the website at havenverified.com, and any related services we provide (collectively, the "Service").
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
Haven helps parents and caregivers make more informed baby food choices by grading products A through F across five categories: ingredients, heavy metals, certifications, transparency, and recalls. Our grades are based on publicly available data, regulatory filings, certified third-party testing, and brand transparency disclosures.
Haven is an informational tool. It is not medical, nutritional, or pediatric advice. See Section 11 for important disclaimers.
2. Eligibility
You must be at least 18 years old to create a Haven account. By using the Service, you represent that:
You are at least 18 years of age.
You have the legal authority to enter into these Terms.
You will use the Service only in compliance with these Terms and all applicable laws.
The Service is intended for parents, caregivers, and guardians making purchasing decisions for children — not for use by children themselves.
3. Your Account
To use most features, you must create an account. You can sign up with an email and password, or with Sign in with Apple or Google.
You are responsible for:
Providing accurate information when you sign up.
Keeping your password and account credentials confidential.
All activity that happens under your account.
Notify us immediately at support@havenverified.com if you believe your account has been compromised.
We may suspend or terminate accounts that violate these Terms (see Section 13).
4. Subscriptions and Billing
4.1 Free and paid features
Some features of the Service are free. Other features ("Haven Premium") require a paid subscription. We may change which features are free or paid from time to time.
4.2 How subscriptions work
Subscriptions are sold and billed through the Apple App Store or Google Play, depending on which version of the app you are using. Haven does not directly process payment-card information.
The price, billing period (monthly or annual), and any applicable taxes are shown in the app before you confirm your purchase.
Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel at least 24 hours before the end of the current period.
To cancel, manage your subscription from your App Store or Google Play account settings — not from inside the Haven app. We cannot cancel an Apple or Google subscription on your behalf.
4.3 Refunds
Because subscriptions are processed by Apple and Google, refunds are governed by their policies — not ours. To request a refund:
Android: support.google.com/googleplay
We do not issue refunds for partial billing periods.
4.4 Promo codes
We may issue promotional codes (for example, through influencer partnerships) that grant temporary or lifetime access to Haven Premium. Promo codes:
Are non-transferable and have no cash value.
Are subject to redemption limits set per code and per user.
May be revoked or expired by us at any time, including for misuse, fraud, or abuse of rate limits.
Are governed by any additional terms displayed at the time of redemption.
4.5 Price changes
We may change subscription prices. If a price change applies to your existing subscription, we will give you advance notice as required by Apple, Google, and applicable law. If you do not agree to the new price, you can cancel before the change takes effect.
5. Acceptable Use
When using the Service, you agree not to:
Use the Service for any unlawful purpose or in violation of any law or regulation.
Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as expressly permitted by law.
Scrape, crawl, harvest, or systematically extract data from the Service, except via interfaces we explicitly provide for that purpose.
Submit false product requests, fake photos, or knowingly inaccurate information.
Attempt to bypass rate limits, anti-abuse measures, or paywalls.
Use the Service to harass, defame, or harm other users.
Sell, sublicense, or resell access to the Service.
Use bots, scripts, or automated tools to interact with the Service without our written permission.
Upload malware, viruses, or any code intended to disrupt the Service.
Impersonate another person or misrepresent your affiliation with any person or entity.
We may suspend or terminate accounts that violate these rules.
6. User Content
6.1 What you submit
When you submit product requests, photos, support messages, or other materials to Haven ("User Content"), you keep ownership of that content.
6.2 License to us
You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for technical purposes such as compression and resizing), display, and use your User Content solely to operate, improve, and provide the Service — including showing you a product you requested, displaying anonymized request photos to administrators for review, and using the data to improve our catalog.
We do not sell your User Content. We do not use it to train third-party AI models. When you delete your account, your User Content is removed or anonymized as described in our Privacy Policy.
6.3 Your responsibility for what you submit
You are solely responsible for any User Content you submit. You represent and warrant that:
You own or have the necessary rights to submit it.
It does not violate any third party's rights (including privacy, publicity, copyright, or trademark).
It does not contain illegal, defamatory, threatening, or harassing material.
We may remove any User Content that we reasonably believe violates these Terms or applicable law, with or without notice.
7. Intellectual Property
The Service — including the app, website, design, logo, text, graphics, software, grading methodology, and brand and product summaries we author — is owned by Tyreson LLC or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms.
Brand names, product names, and logos that appear in the Service belong to their respective owners. Their use does not imply endorsement of Haven by those brands.
8. Third-Party Services
The Service integrates with or links to third-party services (for example, Apple, Google, RevenueCat, Sentry, Supabase, Resend, OpenAI). Your use of those services is governed by their own terms and privacy policies. We are not responsible for their content, practices, or availability.
9. Apple App Store Additional Terms
If you downloaded Haven from the Apple App Store, the following additional terms apply, as required by Apple:
These Terms are a contract between you and Haven, not Apple. Apple is not responsible for the Service or its content.
Your license to use the Service is limited to use on Apple-branded products you own or control, in accordance with the Usage Rules in Apple's Media Services Terms.
Apple has no obligation to provide maintenance or support for the Service.
In the event the Service fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
Apple is not responsible for any third-party claims relating to the Service or your possession or use of it, including product liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection or similar legislation.
If a third party claims that the Service infringes its intellectual property rights, Haven (not Apple) is solely responsible for the investigation, defense, settlement, and discharge of that claim.
You represent and warrant that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you.
10. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
11. Disclaimers — Important
Haven provides general information about baby food products. It is not medical, nutritional, dietary, allergy, or pediatric advice and is not a substitute for professional advice from a qualified healthcare provider.
You should always:
Consult your child's pediatrician or a registered dietitian before making decisions about your child's diet, including introducing solid foods, addressing allergies or intolerances, or responding to a recall.
Read product labels carefully every time you make a purchase. Ingredients, formulations, and certifications can change without notice.
Treat Haven's grades as one input among many, not as a definitive judgment.
We obtain product information and test data from third-party sources, including manufacturers, regulators, and independent laboratories. While we work to keep this information accurate and up to date:
We do not guarantee that information in the Service is accurate, complete, current, or free of errors.
We do not independently test every product.
Grades are based on the data available to us at the time and may change as new data is released.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVEN VERIFIED, ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF — OR INABILITY TO USE — THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID HAVEN IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
These limitations apply to the fullest extent permitted by law in your jurisdiction. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.
13. Termination
You may stop using the Service at any time. You may delete your account from Settings → Delete Account in the Haven app, as described in our Privacy Policy.
We may suspend or terminate your account or your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, abused the Service, or created risk or legal exposure for us or other users.
If your account is terminated, Sections 6.2, 7, 11, 12, 14, 15, and 16 will survive.
14. Indemnification
You agree to indemnify, defend, and hold harmless Haven Verified and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of:
Your use of the Service.
Your User Content.
Your violation of these Terms.
Your violation of any third-party right, including any intellectual property or privacy right.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.
If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws give you the right to bring a claim in your local courts under your local law, those rights are not affected by this section.
16. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will notify you in the app, by email, or by posting a prominent notice on our website before they take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the Service after an update means you accept the revised Terms.
17. Miscellaneous
Entire agreement. These Terms, together with our Privacy Policy and any additional terms displayed at the time of purchase or redemption, are the entire agreement between you and Haven regarding the Service.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Haven.
18. Contact Us
Email: support@havenverified.com
Privacy questions: privacy@havenverified.com
Mailing address: Haven Verified, 3914 E Rockingham Rd, Phoenix, AZ 85050
